Shipping policy
Free shipping on every order
Shipping is free on all products, to every country we ship to.
Processing time
- Apparel (clothing, hats, bags, footwear and other printed items) is printed and made to order especially for you. Production usually takes a few business days before your order ships.
- Gear (Urban Survival Gear, such as the Survivor AI Recorder) is ready-made and ships from our fulfillment partner's warehouse.
If your order contains both apparel and gear, the items may arrive in separate packages.
Delivery time
Estimated delivery times are shown at checkout and depend on your location. As a general guide, most orders arrive within 7 to 30 business days.
Tracking
As soon as your order ships, you will receive a tracking number by email so you can follow it all the way to your door.
Customs and duties
International orders may be subject to customs fees, taxes or duties in the destination country. These charges are the customer's responsibility.
Delays
We work with trusted production and fulfillment partners. Delays caused by carriers, customs or events outside our control can sometimes happen. If your order is taking longer than expected, contact us and we will help you track it.
Returns
For returns and refunds, please see our Refund & Returns Policy.
Questions? Email info@babylonsurvivor.com.