Shipping policy
Apparel & Decor
1. Shipping Policy
All apparel and decor items from Babylon Survivor are produced on demand, with each item crafted only after the order is placed. Estimated shipping times are provided at checkout and may vary based on factors like location and production schedules.
- Domestic Shipping: Expected delivery within 7-14 business days.
- International Shipping: Delivery may take 14-30 business days, depending on your location.
- Customs and Duties: International orders may be subject to customs, taxes, and duties, which are the responsibility of the customer. Babylon Survivor is not liable for these charges.
2. Return & Refund Policy
As all Babylon Survivor apparel and decor products are custom-made to order, returns and refunds are only accepted in the event of defects or incorrect orders.
- Defective Items: If your item arrives damaged or defective, you must notify us within 7 days of receipt. Please include photographs for verification.
- No Exchanges: Due to the made-to-order nature of our products, we do not offer exchanges or accept returns for reasons such as incorrect size or change of mind.
- Refunds: Refunds are issued only if the item is deemed defective or incorrect. Refund requests must be made within 7 days of receiving the product.
3. Intellectual Property
All designs, logos, and artwork displayed on Babylon Survivor products are proprietary and exclusive to Babylon Survivor. Unauthorized reproduction, distribution, or usage of these designs is strictly prohibited and may result in legal action.
4. Disclaimer
Babylon Survivor uses third-party fulfillment partners to produce and ship our products. While we oversee quality control, unforeseen delays or issues caused by our production partners are out of our direct control. Any such issues will be addressed promptly, but Babylon Survivor is not liable for delays beyond the estimated delivery window.
Made-to-Order Art
1. Shipping Policy
All art pieces except the Mezuzahs are made to order and take time to create and ship. Estimated creation time and delivery will be communicated during the ordering process. Shipping times vary based on location and production time.
- Domestic Shipping: Average delivery time is 10-21 business days after production.
- International Shipping: Delivery may take up to 30 business days, depending on the destination country.
- Customs and Duties: International orders may be subject to customs, taxes, and fees, which are the buyer’s responsibility.
2. Return & Refund Policy
All made-to-order art pieces are final sale and non-refundable, except in cases of damage during shipping or if the incorrect item is delivered.
- Damaged Items: Please notify us within 7 days of receiving your order if it arrives damaged, and include photos for verification.
- Refunds/Exchanges: We only offer refunds or exchanges for defective or incorrect orders. Custom orders are non-refundable.
3. Intellectual Property
All artwork is original and created by Idan Shahri, the CEO of Babylon Survivor. Unauthorized reproduction or use of any artwork without written permission is strictly prohibited and will result in legal action.
4. Disclaimer
The nature of made-to-order artwork means that slight variations in color, texture, and appearance may occur, making each piece unique. We are not responsible for buyer expectations beyond the representations shown in product images or descriptions.
Supplements
1. Shipping Policy
Our supplements are produced in small batches and shipped directly to you once your order is placed. Shipping times may vary based on demand and location.
- Domestic Shipping: Estimated delivery time is 7-14 business days.
- International Shipping: Shipping to international destinations may take up to 30 business days. Any customs or import duties that apply are the customer’s responsibility.
2. Return & Refund Policy
For health and safety reasons, we cannot accept returns of opened supplement products. Returns are only accepted for unopened, unused items within 14 days of receipt, provided they are in original condition.
- Defective or Damaged Products: If your supplement order arrives damaged or defective, please contact us within 7 days of receiving the item, along with photographs of the issue.
- Refunds: Refunds are only issued for unopened products returned within 14 days or for defective items.
3. Product Disclaimer
The supplements sold by Babylon Survivor are not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the FDA. Consult a healthcare professional before using any dietary supplements, especially if you are pregnant, nursing, or have a medical condition.
- Liability: Babylon Survivor is not responsible for any adverse effects or reactions from the use of our supplements. Customers use supplements at their own risk and should follow the usage instructions provided on the packaging.
4. Privacy Policy
Your privacy is important to us. Any personal information collected during the ordering process is used solely for fulfilling your order and communicating with you. We do not share or sell your information to third parties, except as required for order fulfillment.
5. Intellectual Property
The formulas, branding, and marketing materials for Babylon Survivor supplements are proprietary. Unauthorized use, reproduction, or distribution of any of our materials is prohibited.