Refund policy

 

All Babylon Survivor products are printed and made to order especially for you. Because of this, we do not accept returns or exchanges for change of mind or wrong size — please check the size guide on each product page before ordering.

Damaged, defective or wrong items If your item arrives damaged, defective, or is not what you ordered, contact us at support@babylonsurvivor.com within 7 days of delivery. Please include your order number and clear photos of the problem. Once we verify the issue, we'll send you a free replacement or a full refund.

Refunds Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it.

Your legal rights This policy does not affect any rights you may have under the consumer protection laws of your country.

Questions? Email support@babylonsurvivor.com.